Unsatisfied with Nedbank.

We have been banking with Nedbank for quite a while now & we never had any complaints. Until now. So firstly they deducted our home loan twice this month. We queried this & was told it will be reversed by the afternoon. Afternoon came & nothing. Then when phoning again was told between 24-48hrs. Then on Monday when phoning once again we were informed that it will be between 5-7 working days before our money will be reversed! Now keep in mind all our other debit orders has bounced because basically they took all our money. So after being informed we should wait 5-7 days we went in to the branch (their mistake but we must do the trouble to fix it) we then linked our home loan to our account & reversed the money ourselves. Okay so now the home loan is fixed, now we noticed that they took money out of our "my pocket" to put towards our loan with them. They took the loan this morning as well. So my husband went in to ask them to please reverse the amount that they took seeing that they also debited the loan again. And once again we are informed to wait 2 days!!!!!!!! This for us was absolutely unacceptable. So I think this will be the end of our Nedbank journey seeing that this is the lazy, laid back service we receive when it was their fault to begin with. We sat with all the problems & had to sort everything out ourselves.