Unsatisfied Long Term Client

I am very concerned that Nedbank Festival Mall Consultants does not know their applications very well. I opened a transactional account and requested the consultant to link the account to my profile as I have a " Money" App. I was not able to use the app to transfer money between the accounts that I already have with the bank, simply because the consultant has never asked me to set up my limits for the transactional account that I opened. I then call the call centre and i was told to come to the branch to set it up. I am so unhappy because I could have set it up at the branch when I open the account. The consultant did not ask me about any limit except the ATM, How was I supposed to know that I need to set up the transfer limits and other limits associated with the Money App if not told or asked by the consultant?

The bank must have at least a checklist of things to ask the client when they are told that the client have the App. Maybe have a consent form for such changes so that the client does not have to go back to the branch just to increase the limit. In fact the App must allow the client to increase or set up their own limits. why have an app if you will still go to the branch to perform small functionalities such as changing limits?

This is totally unacceptable!