Unsatisfied client.

I recently app**** for a further bond on my homeloan after it was approved an the documents were signed it was lodged for registration. My bond was registered on 9 December 2019 when the attorneys paid the amount over to our I account I noticed there was a shortfall of payment of about R37 000.00 I immediately contacted the attorneys and they advised me they received a letter from Nedbank stating that my bond was in arrears that is why there is a shortfall. I phoned Nedbank asking how this could be as all my statements shows my bond is up to date I have been revered to 9 different people and no one was abke to assist me. Eventually I got through to a Carina Castelyn not sure from wich department as I have been forwarded to alot of different agents and everyone is passing the buck just saying they dont now or it is correct but cant tell me how and were they got the amount from. Carina assured me she will assist me and that she knows what the problem os is she is waiting for confirmation to give me an exact answer. Iam however still waiting for feedback and she is not answering my emails.