UNSATISFIED Client

The reason why a write this review is my complaint, reference number ********** 6 was declined by Kamel in Durban, the person that handled my complaint. Phoned Newcastle KZN on 28 May 2019 to find out why is the amount of my fixed deposit suddenly so low. I was not informed by letter, email or phone call that it had matured on 12 April 2019 and Nedbank automatically put it in a Just Invest account with a low interest rate. In my clear mind i would have never leave that huge amount unattended. I am a busy women and nobody in the beginning of the investment period told me that i must keep the mature date in mind that was on the 12th of April 2019. Nedbank should have informed me that it is going to mature and what i want to do with the investment. I immediate phoned Nedbank complaints, reference number ********** 6. I was yesterday informed by Newcastle branch that it has been declined after i phoned several times Nedbank complaints without no success. Tuesday 4 June 2019 they tried to get in contact with Kamel, the person that handle the complain. He then notified them that he is on a phone call and will phone me back, until today 8 June 2019 no phone call from Kamel. They also gave me his direct line number ********** . This hole week i was trying to call him, every time no answer even the call center could not get hold of him. The reason why i called and not email, is that i could not retrieve any emails as from 4 June 2019. It is a telkom fault and i have been noticed that they will fix it this weekend. POINT IS I WAS NOT INFORMED by letter, email or phone call and i insist that my loss of income that is more or less R4000.00 of the two months will be pay back to me. I am Afrikaans speaking and wrote this review the best i could. Hope that you will understand my point and that i am not willing that my request has been declined.