Unsatisfactory service from nedbank

Im so frustrated by the service im receiving from nedbank in august i was offered a cheque account virtually by a lady called Michaela Chetty she promised me that if i move my loan debit order to nedbank i will receive R200 monthly for the period of the loan until this day im still waiting. I requested her to help me with switching my debit orders because i wanted to switch my salary to nedbank until this day im struggling to switch my debit orders and my salary is switched to nedbank. I went to my nearest branch but still no help. I phoned the call center and was given a form to fill and send to *** i did that on the 11th october till this day i have not received any communication. Michael phoned on thursday after i complained she promised me that someone will call later that day regarding the debit order switch but said nothing about the R200 util this day im waiting for the call. This whole thing is so frustrating because every month i have to transfer money to my old account which sometimes takes hours to clear my debit orders have been sent back twice for September and october. Had i known that this is the service i will get i would have never opened the account