UNSATISFACTORY SERVICE!

Nedbank consultants did not go the extra mile even though there was enough negligence from the very start! Firstly when I initially took out a personal loan I was advised on a call recording that I will receive insurance (for this personal loan) which I paid monthly and was a person who was always up to date with my loan. However, we live in South Africa, and unfortunately, I was retrenched when I initially took out the loan. I was told retrenchment was covered by the consultant who signed me up. I called Nedbank in March and I advised that I was retrenched but nothing about my insurance was mentioned, never brought up or even spoken about, this speaks about the credibility of the consultants of Nedbank. “Now I am handed over to the lawyers”. Wow ok noted! I have gotten advice from my lawyers as well and the insurance was brought up. and I will be taking this matter further to the ombudsman to ensure I as a client was treated unfairly/Incorrectly/Unprofessionally by Nedbank! Also taking note I was a “Platinum card holder” My entire Family banks with Nedbank and all their insurances are with Nedbank they will be made aware of this as well.

Nedbank has done well for me over the number of years I spent with them, but this really disappointed me as a customer.