UNSATISFACTORY SERVICE

I need to download a statement from 19 August until Today since my statements only go up until 18 August.

The problem is that there is no option for me to download the custom date statement in PDF format and the institution I need to send this to wants it in PDF format.

Now they want me to pay for a statement. This is ridiculous. Other banking institutions are much more simplified in this regard.

When I phoned in I requested to speak to a supervisor but was cut off by the customer service agent.

Also, one cannot even contact a branch directly any more.

I feel strongly in changing my banking institution.