Unsatisfactory Service

I went to Nedbank at Northmead Square to sort out a business account. I waited over 1 and an half hour to be assisted by the lady that does business banking. The branch only had one person doing the business banking and it took that person a hour and a half to sort out 1 customer, as there was only 1 before me. It is obvious that Nedbank does not think of their clients, because I had to spend half the day at the bank. I had to take hours off from work, which I don't think Nedbank cares about. I am seriously considering changing my bank, because I cannot wait so long everytime there is a problem with my account.