Unsatisfactory service

Good day. Being an ex employee of Nedbank, i expected the service to be great. However that is what they say. I have retired End of May this year 2020.

I have not received my documents to apply for my unemployment benefits when I retired. I now have requested them to forward it to me since the 15/12/2020 and is still waiting for it. The person that was assigned to attend to this matter Precious does not even have the decency to contact me. I have mailed her Manager as well and all ahe asked in her mail to precious whether the matter was attended to.

I mailed her Kathleen as well to find out if precious is the only one that can assist me , and up until mow have not heard nor received the requested documents. It is employees like them that puts Nedbank in bad light. I need them to attend to this matter very urgently. It is now 14 days since my email to them.

Thank you

Cynthia to Osborne