Unsatisfactory customer service

My account was declared dormant, after reactivating and having funds in the account, I am unable to access the funds. The told by a very arrogant Ms Naidoo, to go to the branch and give a consultant a toll free number to call so that the block can be removed. Why is it so difficult and consumer unfriendly is this bank though... There are so many ways to verify that I am the user. Now I need to travel to the bank just to give a consultant a toll free number to call... I am unable to get there the funds to get there are in the account Nedbank needs to do better for their clients.