unsafe unprotected and hell of service

<p>28/06/2016.WAKING UP TO AN SMS NOTIFICATION THAT I AM -SIX HUNDRED AND SOMETHING ON MY NEDBANK ACCOUNT, WHILE I KNOW VERY WELL I HAVE THOUSAND AND COUPLE OF RANDS. WITH A PANIC AND A RUSH TO GET TO WORK ,ARRIVING AROUND 8 AND PREPARING AT 8;30 I TAKE MY TIME CALL THEM AND SPEAK TO AN AGENT WHO PUT ME TO ANOTHER AGENT WHICH THAT HAPPENED FOR ATLEAST 20 MINUTES WHICH I LANDED TO A VERY RUDE GUY WHO DID NOT EVEN BOTHER TO MENTION HIS NAME AND CONTINUED TO TRAUMATISE ME MORE ,WHILE I CLEARLY HAD EXPLAINED MY SITUATION , HE JUST CONTINUED BEING RUDE ARGUING THEN PUT ME ON HOLD BEFORE TRANSFERING ME TO THE RIGHT KIND AGENT Sibusiso Nkwanyana WHO WAS OF HELP AND EXPLAINED TO ME HOW NEDBANK AND PICK N PAY HAD CHARGED ME TWICE , I AM SO HURT THAT AT THISTIME OF NEED I HAVE NO MONEY ON MY ACCOUNT BECAUSE OF CARELESSNESS OF THE BANK I AM USING ,WHILE THEIR CHARGES ARE HELL HIGH ,THEY CONTINUE HAVING RUDE AGENTS WHO ARE NOT OF HELP YET HAVE TIME TO ARGUE WITH CUSTOMERS WASTING THEIR LAST AIRTIME ..I WANT ALL MY MONEY BACK AND I AM DEFINATELY CANCELLING MY ACCOUNT </p>