Unsafe banking -money taking of two accounts - EMBARRESSING THEIR CLIENTS.

The second unauthorized transection done and money taken out of my account without my permission from credit card while transacting on my Cheque account.

I done payment from my Cheque account and money went of both my Cheque and credit cards same amounts. No notification was sent via sms.

I only came to realize when I wanted to use my credit card to purchase goods that I needed and only to be told i got no funds in my credit account after I know I had money available.

NEDBANK NOW NOT ONLY EMBARRESSED ME BUT ALSO CAUSED MY ITC SCORE TO BE INFLUENCED?

THIS IS THE WORSE BANK AFTER CALLING TO REPORT THE INCIDENTS THE CALL CENTRE WAS AT FIRST INSISTING I DONE THE TRANSACTION .

AFTER 30 MIN EXPLAINING SHE THEN REALIZED THAT THE AMOUNTS WENT OF BOTH ACCOUNTS AND ADMITTED THAT THEY HAD TECHNICAL ERRO THAT DAY.

MY CREDIT ACCOUNT IS NOW EMPTY NO EXPLAINATION HOW THEY WILL CORRECT THIS .