Unresponsive and unhelpful to the elderly

<p>Nedbank,</p> <p> </p> <p>Went to branch telephone to request Nassif doc on a car paid off in 2014. My 64 year old mother doesn't do calls or discuss much over the phone so I went with her to assist. All verification and authorisation was taken by consultant Bafana. Password given for courier delivery. 6 working days later I call in to ask for feedback on the delivery of the doc, recieved no assistance again from the previous follow up on Thursday. Now what I ask Nedbank is how will we know when this delivery will be made because there hasn't been any feedback from MFC. I sent a letter of authorisation today and still no reply. Bottom line is we have a claim to be secured by insurance and require this document urgently to settle this matter. We have no indication of the delivery date and furthermore tomorrow marks 7 days working days with yet no feedback from Nedbank MFC. You do not take care of your clients as you best should, take into prospect that people are actually desperate and in crisis for such deliverables thats why we go to the extremes of calling daily and emailing!! RA Koma</p>