Unresponsive and non caring

*****ulent transactions were noted by Nedbank in my app and they alerted me on 21 Dec 2025. Since this day my life has changed, I suffer financially. I provided the bank with al they wanted, three weeks ago I was told the case is completed and Customer services and personal loan department will contact me to provide feedback, I called, went to the branch and nothing has been done. Is this how you treat your clients, that's disgusting