1 reviews | Active since Oct 2016

17 Oct 2016, 19:47

Unresolved questions with no answers

<p>I had a Nedbank small business account with overdraft. In 2014 things got difficult and i couldn't keep payments up to date and it went to the lawyers in May 2014. I arranged that I would pay R1000 a month to pay it off, in September 2014 I paid the complete balance. I went directly to my small business manager Ridhwaan Omarjee and he closed the account. I called the creditors from the branch and informed them that all has been paid up, and that the account has been closed.</p> <p> </p> <p>In the beginning of 2016 I wanted to rent a property and they needed to do a credit check. This is were I found out there is a judgement against my name and that it was added to the credit bereau in October 2014 a whole month after I paid and closed my account. </p> <p> </p> <p>I have ever since contact Nedbank, phoned, emailed, been put through and calls put down, and still no one can find my account (as it is closed) or inform me why it was added to the credit bereau and a judgement put on my name eventhough it was paid!!!</p> <p> </p> <p>I need answers and this corrected ASAP as this is unacceptable and this situation needs to be sorted out now, I do not have patience with incompetence any longer! </p> <p>MY ACCOUNT WAS PAID so why give me a bad name? ( I lost that property by the way as I was seen a risk which was absolutely not fair as incorrect information was given)</p> <p>Nedbank has lost a client for life!!!</p>

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Replies (3)
Nedbank
Nedbank's reply18 Oct 2016, 07:23
Official

Dear Ashron.

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update25 Aug 2018, 11:38
Reviewer Update
After 2 more years I am still list ion Experian Kredit serch report!!! How many more emails and calls must be made to prove that all was paid up before nedbank put me on ITC????
Nedbank
Nedbank's reply25 Aug 2018, 12:13
Official

Dear Ashron Taylor

We thank you for bringing this to our attention and regret any delays experienced. We will contact you to assist with resolution.

Kind regards

Client Service Team