UNRESOLVED OVERSEAS TRANSFER

No calls, no response to date still from OT department at all just an e-mail that it will be reoslved in 24 hours. Thats not working for me.

Must I cancel my application and go somewhere else where I can get help.

10:25 - 15 Nov 2016 - held on for Global OT Department for over 15 minutes - outgoing payment captured, even the guy who transferred me cant understand why it is taking so long or who is dealing with my outgoing funds.
I don't know whether to laugh or cry but this is absolutely unbelievable.
I must be dreaming to be subjected to this very cruel, beyond bad service. Not a single call on what is the hold up.
10:42 I dropped the call, no one picking up in processing department, not suprised

To make matters worse Nedbank this very same morning from an ********** numbers calls me and they ask me how they can help me, they called me and they ask me this question and they even ask me who called me – “who called me” I answered a phone call. I still got put through to a wrong person who say to me there is nothing she can do but leave a message – wow.

I closed my account - I do not need to be subjected to such incompetence and inconvenience

I got a call from a very friendly staff at the Northgate branch who was checking on how my OT went, only to be told that the hold up was because I don't have a signature account - which it was sorted by on the at Cosmo Branch on the 3/4th October - to be told I don't have one was another shock - and to further put the cherry on top, that also the reason this was taking so long was because they could not get a hold of the branch manager, no one contacted me to give me all this updates whatsoever,

Thank you very much for the most pathetic service. My account is closed no need to contact me for anything, Ill take my business elsewhere.

For your information below is my communication with Cosmo branch regarding my signature card which I assumed was sorted, clearly not.

From: Ndlumbini, L. (Luvo)
Sent: Tuesday, October 04, 2016 9:22 AM
To: Wenbro Kyasands
Cc: Nedbank Cosmo Mall - TEC 1
Subject: RE: Service Compliment - Palesa - Cosmo City Branch - Saturday the 1 Oct 2016

Good Morning Cecilia,

Thank you very much for such a wonderful compliment for Palesa.

It is moments like these, that truly define the meaning and what we stand for as a Nedbank.. making things happen and igniting the light of trust within our clients with the service that ensure you not only satisfied but exceeds your expectation.

Thank you very much.

LV

Description: ********** /> Luvo Ndlumbini

Sales Support Manager | Branch Networks | Nedbank Retail

Lakeview Campus, 16 Constantia Boulevard, 1st Floor, LK01-519, Roodepoort, Gauteng, 1709, RSA|

Tel-( +27 (0)11 ********** fax- Ê +27 (0)10 ********** È +27 (0)83 ********** AltÈ+27 (0)76 **********

* ********** | :Website: www.nedbank.co.za

Description: Description: Description: **********

SAVE TREES, SAVE PAPER – THINK BEFORE YOU PRINT Nedbank is proud to be Africa’s first carbon-neutral bank and official conservation partner of the WWF-SA.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

From: Wenbro Kyasands **********
Sent: 04 October 2016 08:48 AM
To: Ndlumbini, L. (Luvo)
Cc: Nedbank Cosmo Mall - TEC 1
Subject: Service Compliment - Palesa - Cosmo City Branch - Saturday the 1 Oct 2016

This is a very big well deserved thank you to Palesa, I went into the branch to sort my blocked card pin, she checked my profile to realise I didn't have a signature card on both my accounts, her first time helping me,

I wasn't even aware or this wasn't made aware to me, thank you first and foremost for your outstanding service delivery, professionalism, friendly service and patience with a smile

Busy morning in the branch but she assisted me with such ease,

Have an awesome day and thank you again for making my banking easier