Unresolved issue

It's a new year and my query still has not been resolved Nedbank - No I would never recommend based on what I went through being listed on the bereaux due to someone's negligence by not timeously allocating my additional payment

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Dec 05, 2019

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NOT RESOLVED

1.0

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I took a loan in 2009, paid it and decided to load stop order payment in order to shorten the period of payment. I was charged interest due to negligence of non allocation of payment timeously.

In September this I app**** for mortgage loan got approved with the same bank but unfortunately lost the property due to someone putting a better offer than mine. Later I got another property app**** and was declined told about a loan that that I owe and the amount has increase rediculously. I find this strange and now I am receiving multiple treat from Nedbank and really dissapointed because I am the one who initiated this to try and find out what happened to my monies that were paid in their suspense account besides payments that were debited from my accounts. I have requested an investigation on this and there has been a clear indication on how far is this matter.

I have been writing numerous departments emails and sent through a file and still not satisfied because there isn't any feedback. My status on the credit bereaux shows that I am 9 months in areas on a loan taken 10 years ago, fortunately I managed to retrieve some of the proof of payments but not all because some payments were debited from a Nedbank Account that I had and I closed the account because Nedbank use to debit at any given time without my permission. I have experienced the worst ever treatment because I am denied to get a decent home for my family and this has lessen my chances of getting an educational qualification to better my life. I still require my additional stop order payments to be refunded back and clear my credit record because I did not cause this negligence.

I ensured that my payments were made on time. Ref: (***) (Personal Loan) - ***

Reason of review: Poor customer service.

Preferred solution: Full refund.

Nedbank Cons: Bad client service and no feedback.

SLOW AT JOBABUSE OF CLIENTS

Review #*** is a subjective opinion of S T of Johannesburg, South Africa.

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