Unresolved Cross-Border Payment from Nedbank Eswatini to Standard Bank South Africa

I am extremely disappointed with the lack of assistance from both Nedbank Eswatini and Standard Bank South Africa regarding a payment made to me months ago that has still not reflected in my account.

On 02 June 2025, a transaction of R400.00 ZAR was made from Nedbank Eswatini Limited (AppSuite Reference No. ***) to my Standard Bank South Africa account. The payment was made by Celumusa Tengetile Dlamini to the beneficiary Bongani Dlamini, with the description “seeiso.”

Nedbank Eswatini confirmed that the funds were successfully processed on their side and provided proof of payment. However, when I followed up with Standard Bank, I was informed that the funds were never released to my account and that no such payment was received from Nedbank.

It has now been several months, and I still have not received my money. I have been sent back and forth between the two banks with no resolution. I am requesting that this matter be urgently investigated and that my funds be traced and released.

As a customer, I deserve transparency and accountability from both financial institutions. Please treat this as urgent and provide a proper update on the status of this transaction.

Reference details:

Date of transaction: 02 June 2025

Amount: R400.00

AppSuite Banking ***

Sender: Celumusa Tengetile Dlamini (Nedbank Eswatini)

Beneficiary: Bongani Dlamini (Standard Bank SA)

I expect a timely response and resolution to this matter.

Regards, Bongani Dlamini