Unresolved claim

Details of Complaint: On the 17 November a logged a call for the hot water pipe that busted which is between the bathroom and kitchen wall , claim number C***. The very same pipe damaged my kitchen unit as the hot water was coming out of the wall flowing the kitchen counter and coming under the sink unit, claim C*** (claim no for the kitchen and stove unit). On the 19 November the plumber came to fix the leaking pipe and in the process of fixing the pipe he had to break down the bathroom wall which was tiled and ever since the 19th my wall has not been repaired it is still open and it causes health risks for us as there is dust and crawling insects coming from the ceiling. On the 25th of November I received a call from Montana construction telling me I should look for tiles that I like, do a quote and send to them so that they can finish fixing my bathroom but to my surprise after sending them a quote I get the run arounds that unfortunately they cannot replace the tiles for the whole bathroom the insurance only permit them to fix only 2 squares which I find it unfair and ********* cause I cannot find the tiles I used before now I have to settle for mix and match in my bathroom which I refused. On the 28th November I received a call from the Nedbank consultant by the name of Maureen Mothogwane , She told me that Nedbank can only offer to give me R2300 or R2800 as a settlement to buy the tiles and hire someone to finish the mess that was created by the people they have hired which I refused due to the money wont be enough to fix the job and I explained everything to her and my concern regarding the tiles issue and she told me that she will send contractors on the 29 November to come and inspect again as on her side it was noted that my kitchen unit was not damaged by the leaking pipe it was long damaged which is totally not true , after talking to her on the 28th no one has came and till today there is no any form of communication from Nedbank. The bathroom wall is still opened and my kitchen unit has not been fixed . On the 7th of December I send them an email complaining about their poor service till to date no feedback.