Unresolved case

I filed a case after an online purchase in June 2017. After discovering that it was a ***** website I asked Nedbank to assist with retrieving the money debited from my account. A few transactions were made from my account instead of 1 transaction. Goods were never received. I sent a follow up email in December 2017 after filing the case with CPO Cardholder Disputes with no response, only received an automatic reply immediately after the email was sent. One transaction was returned into my account. Kindly assist with the below dispute case numbers ********** and ********** (one of these references should be correct). My phone has no reception, please contact me via email.