Unrequested Loan Deposit and Poor Service at Clearwater Mall Branch

I cannot express my disappointment and frustration regarding a loan that was deposited into my account without my request or authorization. I was shocked to discover the unexpected deposit. When i discovered the deposited disbur*****t amount of R156 100 Personal Loan and from that R2 500 was immediately send to my son I called their ***** department immediately on the 24th April at +-18:30 concerned about the potential implications for my financial situation.

They blocked my profile and card resulting in limitation to my own money that was in the account to date.

Furthermore, I visited the Nedbank branch at Clearwater Mall twice to inquire about the ***** case i had opened, also called their ***** department four times with no success of a way forward. They have all promised to come back to me but "guess what?" NONE OF THEM HAVE at this point i am so unimpressed with the service I received. The staff seemed *********** and unhelpful, failing to provide me with clear information or assistance.

I request that you take immediate action to:

1. Reverse the unrequested loan deposit and restore my account to its previous state. 2. Get my ALL money out for Nedbank to a new bank.