1 reviews | Active since Mar 2015
Unreliable statistics used to increase my monthly premium by more than R200
I have been with Nedbank insurance for over year now. I insured a 2012 320i BMW and i was paying just under R1400 pm and i upgraded the car to a 2016 320D M Sports and the premium went up R1850 pm in November 2017. My 2012 BMW was parked in an open space in a access control complex. I understand that it was exposed to many risks and i them decided to move to a complex which still have access controlled gate with camera reviews and my car is now parked in locked-up garage. The new complex is just 3km away from my previous address but to my surprise, the premium was increased by more than R200. When i asked the consultant, i was told that the new area has more risks such hijacking, theft, break-in and smash and grab. All this information is said to be from police statistics and other stats SA statistics which is untrue. The area that i am staying has no hijacking or break-ins and it is the most secured village. This makes me believe that i am being punished for being safe.
The problem which i picked up is that the area is registered under Nigel while it is under springs in the east rand. I tried to explain to the consultant but all of them couldn't help and they said they only rely on the stats of the area. I think insurance companies need to send representatives to the areas where clients reside in order to make good business decisions.
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
