Unreliable Bank.

I am very annoyed with Nedbank. I have been banking with them for over 9 years and trusted them. However, now they are just giving me anxiety by NOT protecting my money and playing with my account.

On 26 septembre I realized that ***** was committed on my credit card. I woke up early in the morning checked my app and saw a pending transaction which I knew nothing about. I immediately called their call center who failed to assist and rushed to my nearest branch where I always bank. The lady was took time to check everything and open the ***** case.

After a long wait of no feedback I receive a call a little over a month later from their admin asking me questions and saying he is reversing the amount taken.

Now I wake up today AND money is missing AGAIN. I called their call center no one sees a transaction, no one knows where my money went or what happened. Which type of bank is that?

Bear in mind that when the incident happen ALL my cards were changed. ALL of them and I haven’t used or gone out with my CC so unless there is a ghost who *****s at nedbank now resulting of their staff being clueless I don’t understand. This is VERY annoying and if they don’t solve this issue immediately I’m closing every accounts I have with them.

Where the heck is my money and why there are no transactions showing? How can money just disappear without any trace???.... Make it make sense ASAP