unreliable app and misinformation (false adverti*****t)

I don't feel safe using the money app any more as I have encounter few challenges and when I contact the customer care I don't receive the help that I need.On the 31st of December 2023 I made an immediate payment using payshap which they claim clears immediately at a fee.I paid R780 to the South African Nursing Council (SANC) account which is with FNB,the 31st was the last day of payment. I was charged a fee and I received proof of payment to my suprise the council only received payment on the 2nd of January 2024,which was 2 days late and therefore resulted in my name being removed from the council's roll as a registered nurse. On the 31st January I contacted the SANC to find out why I couldn't find my name on their roll when I checked for it using their app then I was informed that I was removed from the roll as the payment only reflected 2 days late, I contacted Nedbank help centre at 15:41 on their toll free number and I think I spoke to Skhumbuzo,who asked me for a specific time I made the payment,I didn't know I had to keep record of such and it was not the 1st time I was asked for a specific time I used the app. Skhumbuzo told me he will escalate the query to his supervisor and the supervisor will make contact with me,I am still waiting even today. I am unable to practice until I pay the R2300 fine for my name to be reinstated.