Unqualified people working at Nedbank

On friday the 27/02/2026 myself and 3 others was ******. I was lucky to hide my phone. One of the other gents used my phone to contact Nedbank to block his cards. After that call Nedbank blocked my cards and my phone number. I have phoned numeral times and spend 1 hour yesterday at the 28/02/2026 at the branch to rectify this but to no avail. Nedbank keeps my account blocked. I did not request to have my account blocked. When i phone i get different answers and they even cut me off. It is the end of the month and i have things to pay, but the bank don't care. My account was blocked in minutes why cant they unblock in minutes.