Unproffessional staff

I app**** for my credit card with nedbank more than 3 weeks ago and to date have not received any feedback. I called the credit card division today trying to follow up on my application and was informed the the credit card was approved for R80 000 two days ago and the card has already been dispatched. I have never been given a quotation on the card and the four agents(Lebo, Sashrika, Chantel,and Noxxy) i spoke to are giving me 4 different interest rates (13%, 16%, 16,5 and 23.2%) that i have been approved on. Nobody seem to know what the **** is going on as every time you speak to a different agent they give you a different story. Can someone at Nedbank who know knows their **** and is competent enough tell me what the hell is going on here. I have ot agreed to anything yet as nobody called to give me my quotation but the card has already been dispatched. This is so unprofessional of Nedbank and i might as well take my business elsewhere if this is how they treat their customers.Is this the mediocre that we have to put up with for being Nedbank customers?? Really?<br> Disappointed, Simon Moramaga