Unproffesional and Unaccepted Service

<p>On the 14th August 2018 we opened a Stokvel account at Nedbank Lichtenburg with this great benefit that was the package of the account, R10 000.00 funeral cover incase the Stokvel member pass away. That was the benefit that we liked the most about the account with the waiting period of 3 mnths. On the 10th of October 2018 6 members id numbers were reported to be incomplete by the bank and was corrected and sent to the bank on the 11th October 2018. On the 19th March 2019 we made a claim from 1 of the 6 clients whom we made id number correction and we were told that waiting period was not yet completed. We questioned the waiting period from August 2018 and October 2018 when we made corrections of Id number, 3 months had long passed. The branch agreed with us and called stokvelforms department, were the forms from the branch are sent as they had proof that they sent all our forms to them. They were sent from pillar to post and informed that insurance doesn't want to pay the claim. I personally followed Nedlife insurance and they explained that the client was loaded only on the 04/01/2019 on their system, I asked the reason why because we submitted the forms on the 11/10/2018. They could not answer and asked me to get answers from stokvel forms. We have been following this department with the branch and nobody wants to explain and take the fall for this. We feel that this is an internal mistake and the bank should pay our money and sort out their mess internally. This people are not professional, I wonder if they have Conflict and complaint management systems. Client: Aberdsheba Tau ID no: ********** 867087 Stokvel: Ikgomotseng Investor Stokvel We wont rest until this is corrected.</p>