1 reviews | Active since Jul 2017

15 Jul 2017, 09:26

Unprofessional tellers, Poor service

<p>I walked into Nedbank Roodeport CBD (Van Wyk street) on Friday 14.07.2017 at 8:45am. I was the only one waiting to be assisted. I sat for a good 12mins as Nedbank staff passed by either with a cup of coffee or fat cooks, loudly chatting from one end of the open plan set up to the other. The boistrous laughing was unbelievable.</p> <p>I finally got to the teller (Teller 6 at the time) who merely stared at me and waited for me to state my case, which I humbly did after greeting him. He stretched out his hand and just said "card" which I then gave to him. At this point, whilst he was waiting for his system to open up he started chatting with a teller far from him, talking about the previous days events, the "babes" they had come across...whilst i stood there.</p> <p> </p> <p>Utterly unprofessional, disregarding my presence whilst they spoke such nonsense. At some point the supervisor/ manager requested that he finishes with me first but obviously they have no respect whatsoever for her. These tellers need some training on professionalism please Nedbank.</p>

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Replies (3)
Nedbank
Nedbank's reply15 Jul 2017, 09:39
Official

Dear Sindisiwe

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

's update15 Jul 2017, 10:25
Reviewer Update

I dont understand what this has to do with my ID number and/ or account number??

's update20 Jul 2017, 09:31
Reviewer Update

Thank you for addressing the matter. Very happy with the manner in which it was handled.