Unprofessional Staff at this particular branch

I went to collect my new Amex American Express Card at the Nedbank Branch in Parktown. There was no queue, only one gentleman in front of me and we had to wait patiently at the Enquiries counter whilst a lady with short hair (mohawk cut) was on a personal call with a friend. She received another call whilst assisting the gentleman in front of me.

I was there to collect my card and when it was finally my turn to be served she was yet on another personal call. The lady opened the envelope with my bank card herself and handed me the card instead of giving me the sealed envelope which I had to sensibly open myself as per the norm. She tore the letter which was meant for me and threw it in the bin - all this whilst on a personal phone call. I actually asked for that letter and she took it out of the bin and gave me the ripped letter. How is this for service? I specifically requested the call centre agent that I would like to collect my card at the Mall of the South Branch but it was still sent to the bad Parktown Branch... This is supposedly the service we pay for. I am disgusted!

Paballo Tsoeu