Unprofessional staff and incompetence

Hi,

I have a bond and personal loan with Nedbank. I have moved all my other services from Nedbank due to the unprofessional and *********** service. I have not moved my bond due to cost implications. Taking into account Nedbank's poor service I integrate my statements to ensure I am not being **********. When checking the interest calculated on my loan the interest charged appears to be inflated and wanting Nedbank to explain how they calculate the interest I called the Nedbank Call Centre on ***as instructed on the statement (there is no email address indicated). To cut this short I was transferred to six different consultants who could not assist or bluntly refused to assist and just transferred me. The last consultant asked me to hold and just never bothered to take me off hold.

If anyone is considering acquiring any service from Nedbank I would strongly recommend against it as you will just be disappointed, frustrated and pay for a service you get no benefit from. And the scary part is that when you go the branch, the branch staff just point you to a telephone and say you have to call the Nedbank Call Center as they are unable to assist. I have had a branch staff member, in frustration, complain as to how bad the Call Centre service is and indicated his/her complete understanding of why I am switching banks.