Unprofessional service received at Nedbank branch

The NedBank branch in Brooklyn Mall has of the poorest and most unprofessional service that I have ever experienced. They could not assist me with activating an account today because they could not print. I have been there multiple times that I have had to wait an hour in a queue just for a query. When I lost my bank card at the end of 2014, I was given a temporary card twice because they didn't have stock or could not link the card to my account. When I changed from a 4me account to a Dezign Student account, they did something which prohibits me from accessing the money in my savings account i.e. I cannot transfer money from my savings account to my current account. I went today to try and resolve the issue but they weren't willing to assist me because they could not print.