Unprofessional service Nedbank Bedford centre card still not ordered after a year

I opened a business account at Nedbank a while back. My account was deactivated. I then decided to visit the bank today. I was given ticket 14 and 15. The gentleman who works in front at Nedbank then came and gave me the ticket number 14. I waited for 35 minutes and eventually went to him to find out why I am not being assisted considering that people who came after me had already been assisted and left. He gave me another ticket D8. I waited again and it was now close to an hour without being assisted and ended up having to leave the branch. When I asked the gentleman who was giving out tickets why my account was deactivated, he said its because there was no activity happening in the account and he said when I opened the account at the same branch my bank card was not ordered. This is Nedbank Bedford Centre. Nedbank, who opens a bank account for a client without ordering the bank card. Dont you train your staff? How am I suppose to use the account if there is no card. The inconvenience of having to go back to your bank because your staff member chose not to do their job. Working with you is now frustrating because even when one visits the branch we don't get assisted.