UNPROFESSIONAL SERVICE FROM NEDBANK

I am very angry at the disservice, unprofessional ism and lack of respect and care I've received from this bank.

I have been with this bank for the longest time since from day one and yes I do have a personal loan with them.Since I took this loan I have never even a single day missed a payment. An instruction was made for them to change my debit date from 25th to the last day of the month due to the change of employment which I'll get paid at the last day of every month. 2 days after I saw a deduction was made before even 25th (minor amount), then started to get sms's that I need to call ASAP to make arrangements. I went to the branches but they never even bothered to hear my story, they just told me to call "this number". It's so surprising because when you go to those branches for their services especially loans, they quick to help you but when u wanna enquire about something, they tell you to call "this number".

Then I called again and made me to wait until the call was hanged up, I called again and they said they closed, I need to phone on Monday which I did, then I was told that I'm on arrears because I missed a payment, mind due it was still the 22nd of this month, then I need to pay double, I asked why because it's not even the 25th and then I was told that it was changed to the 22nd and a Debi-check was send, the lady was very rude, then I declined the the Debi-check and as I was declining it, I was told that my credit score will be affected. Then I told them to leave the date (25th). On the 25th they did not debit, today I saw so many debits from them yet is the 28th, different amounts.

Now my credit record is affected because of the bank ofter so many years with them. Our relationship comes to an end because of this, I'm gonna settle this loan and WE DONE!!!

I USED TO TELL PEOPLE HOW GOOD NEDBANK IS BUT AFTER ALL THIS, I'M VERY DISSAPOINTED.