UNPROFESSIONAL SERVICE

I have had no joy with Nedbank Credit Card division as well as Randfontein branch, very bad service. In October I accompanied my 73 year old mother to Randfontein Nedbank branch. She wants to cancel and make a payment arrangement on her credit card. Upon arrival they just insisted they can not help we must phone. No one wanted to assist in explaining how it works or anything. We spoke to a consultant at Card division Collections to cancel the card in Nov and she never sent the document via e-mail and also could not answer questions or repayment. In early Dec still receiving sms's and calls. My mother cancelled again with another consultant that explained it will be cancelled and docs emailed again. Nothing! During Dec we spoke to several consultants that either drops the call mid conversation or does nothing. They are very rude and unprofessional, you can hear babies crying and dogs and so on. Some don't even great with their names or Nedbank for that matter. Out of desperation I took my mother to Key West Branch to try and get them to get those people on the line. The consultant at that branch was excellent but because they have to speak to Call centre staff that works from home she also held on for 5 consultants them also dropping the calls, when eventually one lady picked up with "hello" and no official greeting the bank consultant then asked for the persons name, which she refused and also after explaining that the client is in front of her she dropped the call. WHAT CAN ONE DO TO STOP A CREDIT CARD!!!!!!!