Unprofessional, rude chatterbox
<p>Today I had 1 of my worst banking experiences ever!!!Portia Madihlaba was busy chatting away with her colleagues while assisting me. When I saw that it was making her slower with my transaction I asked her to please concentrate on my transaction. She started back chatting, telling me she could multi-task. I then told her she was being inefficient due to chatting & instead of apologising & finishing with me she was rude, not seeing anything wrong with what she was doing in front of other clients waiting in the queue & she kept on back chatting & even insulted me as I walked off! The level of disrespect was unbelievable! I'm still in shoc****</p>
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Thank you, I will wait to be contacted.
Thank you, I will wait to be contacted.
Thank you Nedbank for taking your clients seriously & not allowing any staff member to ruin your good name. Got a call from head office as promised, issue taken up with the branch & Portia. Got a call from Portia apologising for what she did. Apology accepted & I will continue to do business with you because I'm a happy client hence I'm still with Nedbank for a good couple of years ☺. South Africa is a better place when we as consumers are treated with respect for our contribution to our economy. Got a call a few minutes ago from head office to follow up & ensure that my issue was resolved.
Thank you Nedbank for taking your clients seriously & not allowing any staff member to ruin your good name. Got a call from head office as promised, issue taken up with the branch & Portia. Got a call from Portia apologising for what she did. Apology accepted & I will continue to do business with you because I'm a happy client hence I'm still with Nedbank for a good couple of years ☺. South Africa is a better place when we as consumers are treated with respect for our contribution to our economy. Got a call a few minutes ago from head office to follow up & ensure that my issue was resolved.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.
Thank you for your positive feedback. We look forward to a long-lasting relationship.
Kind regards
Client Experience Team.