Unprofessional, poor and inconsistent treatment towards elderly customer

I’m very upset with service we received from the Hammarsdale Branch. I believe elderly people get preferences. My mother is 78 years of age I accompanied her to the branch to increase ATM limit. Security was kind enough to give her chair to sit while I waited in the queue. 2 other elderly ladies were behind me and were approached and gained access inside the bank. When I enquired and explained my mother was also elderly and sitting on the chair thanks to security I was told it’s fine since she’s sitting down.

Subsequent to that people were given access while we waited on the line. We had to force ourselves in and when we got in and asked for explanation it’s wasn’t clear. We were simply told we are inside we must continue. The apology we got I was not happy with it because it had terms and conditions.

Should people fight before we get fair and equal treatment. I’m very upset about this incident.