unprofessional dream maker investment

I visited Nedbank Silverton,the grove mall and Menlyn 1 month back to put a notice on my investment, the consultant told me its going to take 10 days, and if they experience any problems they will contacted me . I only found out yesterday when i contacted the Dream maker department to find out why the long waiting 10 days has passed, i was told no notice was made on my investment, no application was send to them. This is unprofessional the Nedbank staff need a serious training.