unprofessional, disappointing service

Incorrect information provided on foreign exchange. caused financial strain as alternate means had to be used by me and the bank does not want to take accountability. They have found a way to only address one issue and do not see it necessary to address the inconvenience they have caused overall. They did not keep me updated and I had to keep calling in and do not see that as bad service either. pathetic client service/ concern. Nedbank logo should be changed its empty.