Unprofessional Consultant !!

<p>I am absolutely appalled by the service that I have received from Nedbank. My card was cloned on the 1st of October I called Nedbank immediately and spoke to the ***** dept who promised me a refund on the 5th of October. I called Nedbank today and spoke to the worst consultant. She told me there is no refund due because there was no refund due to me mind you my money was withdrawn!!! She asked me to go into a branch get a bank statement and send it to her(she works at Nedbank). I called back and spoke to&nbsp;*** who told me that she can see that MY money was taken. She transferred me to&nbsp;*** again who was extremely rude and unprofessional she told me there is nothing she can do (no empathy or effort)we argued for about 10mins she said to me "I dont know why you angry" (because my money was ******!!) She then started speaking over me and then said to me "you keep repeating yourself" she then says to me I see the other funds was not reversed so I said to her that what I have been telling you! She then hangs up on me!!!!!!never called back, I then get an SMS stating my money will be in my account tomorrow. This is absolutely the worst service I have received!!!!Nedbank if this is how your staff treats customers I can assure you I will be moving my account to a different bank! Treating your customers well!</p>