Unprofessional Call Centre

Dear Nedbank Customer Service, I am writing to formally express my frustration and seek immediate assistance regarding my home loan account, which is currently in arrears due to a salary cut at my company. Despite my efforts to make manual payments each month, I have encountered significant challenges in confirming these payments and addressing my arrears. Recently, I made two payments last week, but I have been unable to receive confirmation from your call center. I was assured by Beverly Moodley(***) that she would assist me with my arrears; however, after sending her two emails with proof of payment, I have not received any response or acknowledgment. Furthermore, I received a letter from Nedbank stating that no payments were made, despite having proof of my transactions. The letter provided a contact number (***), but each time I call, I am directed to the wrong department, and no one can confirm my payment status. This experience has been incredibly frustrating and unprofessional. I am reaching out to request the following: Confirmation of Payments: Please provide confirmation of the payments I made last week. Assistance with Arrears: I wish to discuss my arrears amount and explore options for settling it. Direct Contact: I would appreciate it if a qualified representative could contact me directly to resolve this matter without further delays. It feels as though my concerns are being pushed from one department to another without proper guidance. As a client who is actively trying to settle outstanding amounts, I expect a more efficient and supportive response from your team.