Unprofessional behaviour towards customers.

I went to Nedbank Bedford Gardens and experienced the most horrific customer experience. They couldn't check if my card was delivered there as I couldn't show them an SMS as my phone was ******. They couldn't help me do a reversal on my account as I had to call the call centre. After being a customer for over 29 years I have decided to close my account. Your staff are very unhelpful and unfriendly. They need customer service training. It doesn't matter if I walked in there at 3:45pm the branch closes at 4:00pm. This behaviour is totally unacceptable and unprofessional as Nedbank staff never behaved this way hence me banking there over 20 years