Unprofessional and extremely poor customer service

I bank with Nedbank and I have never used any credit facility of theirs.

They have been sending me offers including an overdraft offer for quite some time now and I decided to take it.

I app**** for it on Sunday on my app and was informed someone will get in touch with me. No one did so I called them on Monday and was assisted and I was told everything is approved and will take up to 72 hours for the funds to reflect.

I received an email on Tuesday saying I can now use and access my facility but when I went into the banking app there was no funds reflected.

I called them again for inquiry and was told I’d be assisted. No one assisted and I had to call again Wednesday.

It’s Thursday and still no funds have reflected.

I am extremely disappointed at this level of service especially with a bank I’ve been loyal to since day one.

A credit enquiry was made against my name when applying for the overdraft , which affects my credit profile for money that I haven’t even received.

The level of unprofessionalism is beyond me as every time I call I get told it has been escalated and will be resolved to no avail!!

I will be changing my bank definitely after this experience!