Unprofessional and Completely Ignored by Nedbank Representative

I have had a home loan with Nedbank for close to ten years, and until now, I’ve never had reason to complain. Recently, I app**** for a loan to access funds from my existing bond an online process that started on the 20th of September. Everything went smoothly at first, and I was assigned to a consultant named Phumele.

Since submitting all required documents, I have sent numerous emails and made several requests for a call back — yet not a single response. No email. No phone call. Nothing.

This level of unresponsiveness is unacceptable and reflects extremely poor customer service. Ignoring a loyal, long-standing client is both unprofessional and downright disrespectful. It is shocking that a major bank allows this kind of behavior from its staff.

After nearly a month of silence and no progress, I am left completely frustrated and disappointed. Nedbank, you can and should do far better.