Unprofessional

I have had a business account with nedbank for the past 25 years. On the 21 of December I received an SMS :Nedbank. Please note that your Nedbank account(s) will be restricted on 2018-01-03 as some of your FICA documents are outstanding. To avoid restriction ensure that all your documents are submitted by 2017- 12-29 For more information call the FICA Helpdesk on ********** 123

I immediately called my branch and asked to speak with my business advisor ( I have never met or spoken to a business relationship advisor in 25 years ... as nobody has ever bothered to call me. I told the lady that perhaps sending an SMS is not the friendliest way and threatening to block the account is not nice!' She agreed and promised to get in touch with me on January. She sent me an email advising she will let me know the documents needed for fica. She never did send the second email. Today a client of mine advised that they couldent do a payment into my account as the account has been blocked!! Spent the whole evening on the phone and they promised to unblock it tomorrow for 48 hours!!! Still couldent tell me the documents required!! I will be closing my account next week. Feeling disgusted of how people can just deliver poor service and are in the wrong profession