Unpleasant experience

I went to Nedbank Diepkloof Square, and I must say I have never experienced such a service at a Nedbank Branch. Only one desk is available for service help, and only one person is available to assist everyone. The rest of the staff are either at the back. Team Leader( manager) left the branch to go to another one to fetch something yet she is the only one able to authorize certain things on the system. Consultant couldn't assist the client. I waited for 40minutes to be served and yet i was the 3rd person inline.

My profile is locked and i was told that i have to wait for an email reply because there are unable to call the (***** department). It has taken me 2 working days to get this resolved ..