Unpleasant experience

My Nedbank homeloan is under debt review, and I have also informed the bank of my decision to sell the property. I informed my debt counselor that I needed a payment holiday in November and December 2024. I was advised to make partial installment to my homeloan account to avoid cancelation of my debt review. I was surprised to receive a call from the bank telling me to settle arrears on my homeloan account withing 6 months. Even after telling the consultant that I cannot afford the required amount, she basically threatened my account would be terminated if I don't pay the extra on top of what I'm already paying towards the account. I also expressed my concern to the consultant that she had incorrect phone number and address under my name. I did not appreciate her tone. It's sad that someone in a very bad financial position is now "forced" to pay extra. I told her I can afford R1000 extra, and she insisted on R1500...saying she's even doing me a favour. Very sad and disappointed.