unpaid withdrawal

good day

my mom had made a withdrawal on her Nedgroup uni trust on 04/12/2024 she filled in the client details as she was changing her numbers.we have been calling to do follow up till they said she will be called close of business Friday that wasn't done today we call to be that that the person handling her case was calling her old number .that means she didn't go thru the form to realize that the clients number has been changed. the old lady is need of the money as it was said that its for an emergency. *** this are my number