UNPAID CLAIM THAT WAS SUBMITTED ON MONDAY THE 12/01/2026 BY NEDBANK *** or ***

My name is Phakama Tshaka,Friday the 08/01/2026 I went to Nedbank to submit a claim for my deceased mother (NTOMBENTSHA ENITH TSHAKA) and they told me that my mom did not submit the beneficiary when she was applying for funeral cover of which I found that very strange. They told me to get a letter of authority since my family nominated me to be the beneficiary of which I went to master court in Bisho and submitted the letter of authority to Nedbank and other required documents on Monday the 12/01/2026.

Nedbank told me to expect payment whithin 48 hours. The money did not reflect on my account and I decided to go there again and they told me that I did not sign the nomination form which was very strange, i signed the nomination form and was advised that the money should reflect later on Wednesday the 14/01/2026 if not the following morning the 15/01/2026.

Money was not in and I went back for the third time and was advised by the man called Kumal Ransumal who is apparently in charge of the claim processing who told me that everything is in order and Money will reflect on later on the 15/01/2026 which did not.

I WANT NEDBANK TO PAY THE MONEY IMMEDIATELY,WE ARE BURYING MY MOTHER ON SARTUDAY THE 17/01/2026 and we need the money desperately