Unnecessary payment to replace a card

I reported an unauthorized cash withdrawal on my account yesterday. I needed information about the ATM and time of withdrawal so that I can investigate the withdrawal. As per procedure my card was blocked. My issue with this is that the bank cannot unblock the card under any circumstances. With all this modern technology surely that option should be available? No, I must now pay R140 for the card to be replaced! Totally unnecessary. Not all unauthorized transactions are such that the card must be replaced. I am a very unhappy client this morning