Unnecessary frustration

On Saturday, the 27th of January 2018, I visited the Nedbank Greenacres branch to apply for Power of attorney for my fiance on my Nedbank account.

The activation of the POA was successful and was so without any issues.

Saturday afternoon I logged on to the Nedbank website and attempted to order a secondary endorsed card for my fiance for transactional purposes on my account but I have since received no response in this regard. I was issued with referenece number FI ********** upon submission of the secondary card request.

We are in the process of depositing both our salaries into one account and that won't be possible without her being in possession of a secondary card linked to my account.

Can somebody please assist...